Our Privacy Policy

Our Privacy Policy sets out what information we collect, how we collect it and what we do with it. Our Privacy Policy applies to you and is available on our website. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and agree to your acting on their behalf.

Your information

This refers to information such as your name, contact details, travel preferences, special needs, dietary requirements that you supply us or is supplied to us. Your information is put together when you request information from us, contact us, make a booking, use our website link to or from our website or connect with us via social media.

We will update your information whenever we can to keep it current, accurate and complete.

1 - For the purpose of providing you with our services, including your flight, holiday, etc, we may disclose and process your information outside the UK. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security or anti-terrorism purposes, and any other purposes which they determine appropriate.

2 - We may collect and process your information for the purposes of customer care, administration, service, quality and improvement-related activities, product innovation and choice, business management, security, monitoring, research and analysis, social media, review, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends or dispute resolution/litigation. Any information provided to us will be retained and used solely for the purposes of fulfilling your request for information.

If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.

From time to time, we may gather non-personal, general, statistical information about the use of the Site and the Services. Material such as how many visitors visit a specific page on the Site, how long they stay on the page, and which hyperlinks, if any they "click" on. We collect this information through the "cookies" and "IP addresses". This material may also be used as aggregate visitor data in order to describe the use of the Site and Service to our existing or potential business partners or other third parties. However, please be assured that this aggregate data will in no way personally identify you.

1 - Using your information, we may from time to time contact you with or make available to you, information on holiday offers, new products, brochures, forthcoming events or competitions. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications.

2 - We will assume you agree to e-communications when you make a booking or provide us with your email in other situations such as subscription, quotes, requests, competitions, promotions, prize draws and social media.This is not compulsory, and you may opt out by emailing us at customerservices@enchantingholidays.co.uk requesting that your personal information be removed. You may also unsubscribe from our email list at any time, by selecting the unsubscribe option.

As per the UK Data Protection legislation, you have a right to see the personal data that we keep about you and you can ask to update any data we have by emailing us at customerservices@enchantingholidays.co.uk.

If our contact and dealing with you is via our website we may use cookies. Cookies are pieces of information that a website transfers to an person's hard drive for record-keeping purposes. This makes web-surfing easier for the person by saving their preferences whilst at a certain site. The use of cookies is an industry standard found at most websites. These cookies are not used to store personal information or to retain historical or transactional subscriber data. By showing how and when visitors use the Site, we can see which areas are popular and which are not. Information such as the total number of visitors and pages viewed is most easily tracked with cookies. Cookies allow us to identify the computer or device you are using to access our website but we cannot identify you personally. We may use the information from Cookies to enhance or update the Site. You can set up your web browser to refuse or disable cookies. However, please be aware that some features of the Site will not function properly or may be slower if you refuse cookies.

Any changes to this Policy will be posted on our website.